Help & support

Stuck? We'll get back.

Real humans answer Flatbridge support — usually within one business day. Reach us by email below, or tap straight to your order if something specific went wrong.

For merchants

merchants@flatbridge.app

Email: merchants@flatbridge.app — most questions answered within one business day.
WhatsApp: tap your contact-on-file to message us. Faster for urgent order issues.
Photo upload not working? Use JPG, PNG, or WebP, under 5 MB each. From a phone, the gallery selector should let you pick. If your network is slow, try one photo at a time.
Where’s my payout? We send merchant payments by Lynk, JN Pay, NCB Quisk, bank transfer, or cash on pickup — whichever rail you set during onboarding. Look for a notification on that rail with a reference number; the same reference shows in your dashboard.

For buyers

support@flatbridge.app

Lost the order email? Find your orders — enter the email you used at checkout, we’ll resend the link.
Item didn’t arrive or doesn’t match? Open your order page (link in your receipt email) and tap “Report an issue.” We resolve directly with the merchant — you don’t need to chase anyone.
Email: support@flatbridge.app.

Sign-in trouble

No passwords. One-time links.

We don’t use passwords — we email you a one-time link. Look for an email from orders@flatbridge.app in your inbox or spam folder. If nothing arrives within a few minutes, try again from the sign-in page — or email us and we’ll help.