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Real humans answer Flatbridge support — usually within one business day. Reach us by email below, or tap straight to your order if something specific went wrong.
Each merchant ships from Jamaica via their preferred courier. Transit times vary by destination — typically 5–10 business days to North America, 7–14 to Europe, 10–18 to Australia. Costs are calculated at checkout based on weight and destination. We surface a tracking link as soon as the courier issues one.
For deliveries outside Jamaica, you may pay import duty + tax to your local courier on receipt. We quote the worst-case rate up front (MFN tariff + reciprocal baseline) so the buyer's total is bounded; if your country charges less, contact us and we'll review. See /legal/duties for the methodology.
Open your order page (the link is in your receipt email) and tap "Report an issue." Flatbridge handles it — we go back to the merchant on your behalf. If you've lost the email, use /orders/find with the email you used at checkout.
From your order page, tap "Start a return" — pick the items, tell us why, choose card refund or +5% store credit. Most returns approved within one business day. Standard policy: 14 days for change-of-mind, 30 for defects. Per-product policies (final sale / made-to-order) appear on the product page.
No. Checkout via Stripe (any card, any chain) or local payment options for JM buyers. Your order page is reachable via a token-gated link in your receipt email. Lost it? /orders/find recovers it via email.
JM buyers see a "Local payment options" section on the cart with JMD-priced rails (WiPay card, Lynk transfer where the merchant has it set up). The Stripe path remains the default — international cards work in JMD too.
Card data never touches Flatbridge servers — Stripe and WiPay handle it directly via PCI-compliant hosted checkouts. We store only the order's session id. Quebec Loi 25 + PIPEDA apply; export or delete your data via /api/me/export and /api/me/delete.
Sign up at /merchants/sign-up. Two trust paths: (1) Verified — TRN + Companies Office of Jamaica + business bank, full marketplace exposure. (2) Trusted — gov-ID + social-history + 5-min live call, no TRN required, 30-day probation. Both buyers see the same protection.
Question not here? Email support@flatbridge.app or use the contact cards above.
We don’t use passwords — we email you a one-time link. Look for an email from orders@flatbridge.app in your inbox or spam folder. If nothing arrives within a few minutes, try again from the sign-in page — or email us and we’ll help.